Angola
Estudo da cadeia de valor do setor do turismo em Angola – 1ª Edição
Abstract:
Tourism has grown steadily at an international level, both in terms of the number of tourists and in terms of revenue generated. However, Angola has not followed this trend, so it is not surprising that the weight of tourism in the country’s GDP is reduced (less than 1% in 2018). This situation is all the more serious as the countries in the region all have a much higher contribution from tourism to the GDP than Angola. The aim of this report is to identify the main weaknesses of the value chain that underpins tourism activity and to propose a set of measures and recommendations to be implemented within the scope of PRODESI.
Quotation:
Sarmento, Eduardo Moraes e PAHL Consulting (2020). Estudo da cadeia de valor do sector do turismo em Angola. Volume 1. Banco Africano de Desenvolvimento e Ministério da Economia e do Planeamento.
Working Paper 194/2023: A Qualidade do Serviço e a Satisfação do Cliente: Estudo dos Clientes do Banco de Poupança e Crédito – Luanda (Angola)
Abstract:
Nowadays, a correct and profitable way of managing the issue of service quality is to listen to customers, both satisfied and dissatisfied, to improve the information obtained, improve experiences with them and thus achieve greater levels of loyalty and, naturally, results. In this context, A Qualidade do Serviço e a Satisfação do Cliente: Estudo dos Clientes do Banco de Poupança e Crédito – Luanda (Angola) sought to assess the degree of customer satisfaction regarding the provision of the quality of services offered by Banco de Poupança e Crédito, located in Luanda (Angola) in order to identify the level of customer satisfaction according to the variables demographic and socioeconomic factors inherent to the SERVQUAL model and determine the correct methods and techniques for satisfaction, taking into account the elements of quality, in order to make the institution profitable. During this study, a structured interview was carried out for the Marketing and Communication Department and a questionnaire of 15 questions was applied, resulting in only 80 valid questionnaires out of 150. The same were applied during working hours to assess the quality of the service provided by the bank. From a modern company, as with the Bank, it is expected that its main objective is to provide customer satisfaction, indiscriminately needing all the company’s employees and for this it is necessary that they are satisfied to adopt attitudes consistent with this objective. However, managing these factors well to achieve positive results is an essential condition for the company to overcome the challenges.
Quotation:
Sarmento, E. M. e Azevedo, S. C. (2023). “A Qualidade do Serviço e a Satisfação do Cliente: Estudo dos Clientes do Banco de Poupança e Crédito – Luanda (Angola)”. Instituto Superior de Economia e Gestão – CEsA/CGS – Documentos de trabalho nº 194/2023
Working Paper 190/2023: Study of the value chain of the tourism sector in Angola as an alternative economic, social, and environmental development strategy under the Prodesi programme
Abstract:
Angola has been facing several economic and social problems, with one of the most important being related to the country’s long tradition of dependency on oil as a major external revenue. Due to this situation, the country’s income has been slowing and there is a need to find alternative strategies to increase the liquidity of the economy without which Angola would lack the necessary funds to increase investment and proceed with adequate policies to combat social exclusion and eradicate the flows of poverty. Aware of this situation, the government implemented the national PRODESI project, whose aim is to accelerate the process of the diversification of the nation’s economy. To this end, the project aims to promote production and exports in the non-oil sectors, as well as in sectors with a strong potential for import substitution. One of these areas is tourism, as a means of developing some of the country’s regions and provinces, and also in order to benefit populations living in worse conditions, whilst diversifying the economic restrictions. The focus of actions in PRODESI foresees that the to accelerate the diversification of the economy, whether through import substitution or through diversification and an increase in exports, will be directed towards the production of goods and services or the implementation of new strategies designed to gain critical mass and create intra and intersectoral relationships, such as in the case of tourism. Accordingly, the purpose of this research is to identify the main weaknesses of the core value chain of tourism and to propose a set of measures and recommendations to be implemented within the scope of PRODESI. The main objective is to ensure that this activity effectively contributes to diversifying Angola’s economy in a sustainable path and that it helps leverage the increase in national production in a faster and more efficient way and thus significantly help decrease the dependency on imports and increase the export basis, which can be achieved through adopting a strategy of diversification, based on both international and national tourism. 3 Methodologically, several studies were consulted and various meetings and in-depth field visits were made, between January and March 2000, in the provinces of Luanda, Malange, Huíla, and Namibe. Several interviews were carried out up until 2021with major players (ranging from ministers through to national directors and other experts) and tourist organizations (Ministries, Travel Agencies, and entrepreneurs). It is estimated that in the next 10 years Sub-Saharan Africa will register a growth in tourism superior to the global average, regardless of the COVID pandemic. Study of the Value Chain of the Tourism Sector in Angola as an Alternative Economic, Social, and Environmental Development Strategy Under the Prodesi Programme concluded that even though tourism in Angola still faces a deficit at several levels, the country nevertheless has a set of natural resources and tourism attributes that, if properly explored and used, could provide an alternative way for the future development of Angola’s society. Angola still faces residual tourism receipts from tourism activity as well as in total international incoming tourists, and therefore Angola’s national government may have a huge opportunity to implement a suitable tourism strategy (both for internal and external flows), in order to not only reinforce its importance but also to benefit the population, fight poverty, and diversify economic activities, as defined in the PRODESI strategy.
Quotation:
Sarmento, E.M. 2023. “Study of the Value Chain of the Tourism Sector in Angola as an Alternative Economic, Social, and Environmental Development Strategy Under the Prodesi Programme“. Instituto Superior de Economia e Gestão – CEsA/CSG – Documentos de Trabalho nº 190/2023
Voices, Languages, Discourses: Interpreting the present and the memory of Nation in Cape Verde, Guinea-Bissau and São Tomé and Príncipe
Abstract:
Voices, Languages, Discourses: Interpreting the Present and the Memory of Nation in Cape Verde, Guinea-Bissau and São Tomé and Príncipe brings together a selection of interviews with writers and filmmakers from Cape Verde, Guinea-Bissau and São Tomé and Príncipe in order to examine representations and images of national identity in these countries’ postcolonial narratives. It continues and completes the exploration of the postcolonial imaginary and identity of Portuguese-speaking Africa presented in the previous interview volume Speaking the Postcolonial Nation: Interviews with Writers from Angola and Mozambique (2014). Memory, history, migration and diaspora are central notions in the recreation and reconceptualisation of the nation and its identities in Cape Verdean, Guinean and São Tomense literary and film culture. By bringing together different generations of writers and filmmakers, with a wide variety of perspectives on the historical, social and cultural changes that occurred in their countries, this book makes a valuable contribution to current debates on post-colonialism, nation and identity in these former Portuguese colonies.
Quotation:
Leite, A., M., Falconi, J., Krakowska, K., Kahn, S., Secco, C. (2020). Voices, Languages, Discourses: Interpreting the Present and the Memory of Nation in Cape Verde, Guinea-Bissau and São Tomé and Príncipe. Oxford, United Kingdom: Peter Lang Verlag. Retrieved Oct 6, 2022, from https://www.peterlang.com/document/1055586
The Cluster as a Theoretical and Practical Tool for Portuguese International Cooperation for Development: The cases of Mozambique and Angola
Abstract:
The Cluster as a theoretical and practical tool for Portuguese International Cooperation for Development: the cases of Mozambique and Angola seeks to provide a contribution towards knowledge of the theory and practical effects of the new instrument in the hands of Portu¬guese cooperation for development – clusters in cooperation – both in re¬gard to the countries receiving international aid and in terms of the effect that its creation and implementation may have, through what we can call the “boomerang effect”, on the reform of public and private cooperation institutions in Portugal, above all at the Instituto de Apoio ao Desenvol¬vimento (the Development Support Institute – IPAD). As for the theoretical side, we maintain that it is only the connection of this concept to benchmarking, as it is taken to mean in the reform of public administration currently underway, that will turn it into a real poli¬cy measure, as opposed to virtual measures that are announced and never put into practice. Then it can provide an innovative contribution to the re¬form of public institutions and the non state actors who make up the field for Portuguese cooperation, which operates within the current framework of international consensus about the area, and the public administration reform policy of the current government. In terms of practical operations, we maintain that that this should be achieved by a flexible model that is perfectly feasible and not in any way Utopian. With this model, cooperation programmes can be developed which are the tailor made for the priorities in each country. This can be carried out by using the methodology of partnership and the evaluation of those results that give the best quality and are the most participative possible in all the phases of identification, conception, implementation and evaluation. This means keeping in mind the Portuguese political op¬tions and those of the partner countries, as well as the coherence, consis¬tency and institutional capacity of both sides. Experiences are needed of other countries that finance cooperation, and reference must be made to the most advanced cluster in Portugal – the project for the Island of Mozambique – as well as putting forward proposals for making the clusters operational. These can form a template of what Portugal can set out for the countries with which it is coopera¬ting, and can then also be extended to what we think could be the trans¬formations in Portuguese institutions of the “field” in the light of the ideas expressed here.
Quotation:
Sangreman, C., coord. (2017). The Cluster as a theoretical and practical tool for Portuguese International Cooperation for Development: the cases of Mozambique and Angola. Lisboa: ISEG – CEsA & CEI-ISCTE/IUL.
Working Paper 172/2018: Growth and Debt in Angola at Provincial Level
Abstract:
The relationship between growth and debt has attracted some research in past,(Eberhardt and Presbitero, 2015, Panizza and Presbitero, 2014, Kourtellos et al., 2013; Checherita-Westphal and Rother, 2012). This hypothesis has been tested for development countries and evidence from Africa countries restricted (Mistry, 1991; Ussain and Gunter, 2005; Mohamed, 2013; Owusu-Nantwi and Erickson, 2016). Reinhart and Rogoff (2010) find that growth rates fall in advanced and emerging market economies when the public debt-to-GDP ratio exceeds 90 percent and that high debt levels are correlated with higher inflation only in emerging markets. The Weak Government Hypothesis states that government fragmentation leads to higher public deficits and debt. This relation can be explained by government inaction, common pool problems or the strategic use of debt that arise in coalition governments (Ashworth, Geys and Heyndels, 2005). Therefore, this paper analyzes the relationship between debt and growth in Angola provinces from 2004-2015, using a spatial model. The spatial model is adequate in the present context as the focus are at regional level (Zhao, Tong and Qiao, 2002; chakravorty, 2003; Haddad, 2008; Barros, Faria and Araujo Jr., 2014) The SAC- Spatial autocorrelation model is adequate when the spatial autocorrelation is intense as it is in Angola context. The motivation for Growth and debt in Angola at provincial level is the following, first, growth at regional level is usually lower than at national level, revealing heterogeneity among Angola provinces that justifies the investigation between growth and debt. Second, regional public expenditure is taken into account since it is a component of the growth and debt. Third, regional public debt is not published in Angola and the access to it needs a ministry of finance accordance. This restricted access signifies that it is a political issue and therefore it may hide some political issues. Therefore, the use of it in and growth debt paper is curious. Additional, the Angola regional provinces are managed by MPLA- Movimento popular de Libertação de Angola members, the incumbent government, signifying that there is a centrality of power that increases the regional spatial correlation. This paper analyses GDP growth and public debt at the provincial level in Angola from 2004-2015, using a spatial model. First a SAC -Spatial autocorrelation model panel is estimated. Later, a robust test is adopted estimating the Hans-Philips linear spatial dynamic model. Finally, a spatial 3sls model is estimated taking into account the possibility endogeneity of regional spatial autocorrelation. The three models give similar results revealing that in Angola public expenditure increase GDP growth but debt decrease it.
Quotation:
Reis, César Fernando e Jelson Serafim (2018). “Growth and debt in Angola at provincial level”. Instituto Superior de Economia e Gestão – CEsA/ CSG –Documentos de Trabalho nº 172/2018.
